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Corcoran Coaching
 
 

March 3, 2009

Developing an “It’s My Pleasure Attitude”

Filed under: Client Care Tip Of The Week — Corcoran Consulting & Coaching @ 8:13 am

A great way to make sure that your customers have an excellent experience working with your team is to develop an attitude within the office of “It is My Pleasure” to serve you. You need to establish a habit whereby everyone says “It is My Pleasure” at every opportunity; this will let your customers know that servicing their needs is of the utmost importance to you.

The “My Pleasure” attitude starts with the 1st impression. Most of the time the Client Care Coordinator is the 1st one who greets the clients. The only item needed to accomplish the goal of having an attitude of “It is My Pleasure” is a great attitude!

For additional information and guidance on this topic we have posted an article on our website entitled “Developing an “It’s My Pleasure Attitude”” for you to review.

Commitment for the Week:

Show us your comitment by commenting with your thoughts, plan and deadline below!

Make A Commitment: I will have a “My Pleasure” attitude!
Deadline: _________

Bob Corcoran

Staying Warm in a Cooling Market

Filed under: Buyer & Listing Partner Tip Of The Week — Corcoran Consulting & Coaching @ 8:07 am

“Nothing endures but change.”
Heraclitus
Bubble, schmubble. There’s been a lot of gabbing about a real estate bubble. Yes, the market has cooled. Yes, interest rates have risen, but honestly, I don’t see a bubble. What I do see is a leveling in the market with a shift from a seller’s market to a buyer’s market.

If we look at this change in context - the last two years have been scorching - a cooling is natural. Nevertheless, it is a change and to stay warm in a cooling market, you must adjust to keep revenue flowing. Here are some tips to do just that.

Yes, change can be tough. But if you stay focused, concentrate on the basics and stay informed on the market, you can weather the storm. Stay FOCUSED! Best of luck to you and stay warm!

For additional information and guidance on this topic we have posted an article on our website entitled “Staying Warm in a Cooling Market” for you to review.

Commitment for the Week:

Show us your comitment by commenting with your thoughts, plan and deadline below!

Make A Commitment: I will stay focused, informed, and concentrate on the basics!
Deadline: _________

Bob Corcoran

Overcoming Commission-Cutting Requests

Filed under: Tip Of The Week — Corcoran Consulting & Coaching @ 8:02 am

Everyone knows commissions are negotiable, up as well as down. So, why is it that every time the discussion comes up with a seller or buyer, they want to know how much we will cut ours? Despite that, there are agents today who are getting above-average commissions. Others are maintaining their “preferred” commission. While still other agents are beat up on a daily basis. What is the difference among the three scenarios? A combination of skill, market knowledge and a willingness to negotiate makes the difference. Before we tackle the how, we believe we must look at the reasons behind the prevalence of commission cutting. With the growth of the Internet and the dawn of online, do-it-yourself realty, sellers and buyers feel they must bring up the question about reducing commissions. It is a matter of principle to both sellers and buyers. If they feel they can get you to work for less money, and often they can, why should they not ask? Too often, we are thought of as being just like other competing companies. They have looked at one, and they think they have looked at them all. Most sellers and buyers think it is only your commission that distinguishes you from another agent.

Nothing is farther from the truth. To warrant the commission we deserve, we need to create credibility to support what we are asking for. Often, the battle is lost even before it gets under way. The seller or buyer asks for a cut, and the agent agrees…simple as that. When agents are asked why they do not give their all to overcome the objection, they have said if they do not take it at a cut, someone else will. Or, they needed the listing or sale, or their broker said to take it no matter what, and on and on.

Other reasons why sellers and buyers ask are they need every penny they can get (protecting their net), the other agent said they would take it for less or they feel the commission is the most important thing to them. They are bargain basement shopping. This is the type of seller you may want to decide not to do business with. Smart agents know when to walk away from a seller or buyer. Remember, if it is not salable, it is a liability, not a listing.

For additional information and guidance on this topic we have posted an article on our website entitled “Overcoming Commission-Cutting Requests ” for you to review.

Commitment for the Week:

Show us your comitment by commenting with your thoughts, plan and deadline below!

Make A Commitment: I will role play for 30 minutes each day!
Deadline: _________

Bob Corcoran

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