A great way to make sure that your customers have an excellent experience working with your team is to develop an attitude within the office of “It is My Pleasure” to serve you. You need to establish a habit whereby everyone says “It is My Pleasure” at every opportunity; this will let your customers know that servicing their needs is of the utmost importance to you.
The “My Pleasure” attitude starts with the 1st impression. Most of the time the Client Care Coordinator is the 1st one who greets the clients. The only item needed to accomplish the goal of having an attitude of “It is My Pleasure” is a great attitude!
For additional information and guidance on this topic we have posted an article on our website entitled “Developing an “It’s My Pleasure Attitude”” for you to review.
Commitment for the Week:
Show us your commitment by commenting with your thoughts, plan and deadline below!
Make A Commitment: I will have a “My Pleasure” attitude!
Deadline: _________
Bob Corcoran
Learn how to keep talks constructive so that everyone in the transaction comes out a winner
In the frenzy of a transaction, the line between negotiation and manipulation can sometimes be gray. Negotiation is the ability to bring about compromise between two or more people while manipulation seeks to satisfy only one’s own wishes.
Real-life examples of manipulation include encouraging a seller to accept an offer exactly as written without negotiating a better deal for your client; advising your client to accept an offer before presenting other offers later the same day; or withholding your comparative market analysis to help get a lower list price.
The negotiation process during a real estate transaction should never involve any form of manipulation. Unfortunately, sometimes we can venture off into this area without realizing it. To avoid this trap, keep these tips in mind as you work to negotiate the best deal for your clients.
For additional information and guidance on this topic we have posted an article on our website entitled “Do You Negotiate or Manipulate?” for you to review.
Commitment for the Week:
Show us your commitment by commenting with your thoughts, plan and deadline below!
Make A Commitment: I will review how I give and receive feedback.
Deadline: _________
Bob Corcoran
While this is a great time to do your business planning for next year, there are some other important ways you can tweak your personal operating system to bring success to you with less effort. Shift some attention from working on the “what” to working on the “whom” you are going to be next year and you will tap into a natural flow of attracting what you want!
For additional information and guidance on this topic we have posted an article on our website entitled “10 Tips to Create Your Best Year Ever” for you to review.
Commitment for the Week:
Show us your commitment by commenting with your thoughts, plan and deadline below!
Make A Commitment: I will plan my work and work my plan!
Deadline: _________
Bob Corcoran
“No pessimist ever discovered the secret of the stars, or sailed to an uncharted land, or opened a new doorway for the human spirit.” -
Helen Keller
Chances are good that if you’re reading this, given the title, you are not feeling positive about today’s real estate market. Well, let me relieve some stress. The market has been abnormally strong over the last four years, so the market is not a down market, it’s a traditional market. Anyone who’s been in real estate more than four years knows this. The market is doing what it does naturally; it’s adjusting itself.
Stop fretting about the market. If you are not as busy as you want to be, then go over to the phone and start making calls. Before you pick up that receiver, here are five things to do:
I’ll leave you with this thought - we are all given the same opportunities in this life, and what you do with them is entirely up to you. Ponder for a moment what you will do.
For additional information and guidance on this topic we have posted an article on our website entitled “Keeping Positive in a Slowing Market ” for you to review.
Commitment for the Week:
Show us your commitment by commenting with your thoughts, plan and deadline below!
Make A Commitment: I will stay positive and choose to be happy!
Deadline: _________
Bob Corcoran
“No pessimist ever discovered the secret of the stars, or sailed to an uncharted land, or opened a new doorway for the human spirit.” -
Helen Keller
Chances are good that if you’re reading this, given the title, you are not feeling positive about today’s real estate market or have other associates that are not being positive. Well, let me relieve some stress. The market has been abnormally strong over the last four years, so the market is not a down market, it’s a traditional market. Anyone who’s been in real estate more than four years knows this. The market is doing what it does naturally; it’s adjusting itself. And with this adjustment has come an amazing opportunity for potential buyers to realize their dreams. There’s nothing more positive than helping others meet their goals and realize their dreams!
For additional information and guidance on this topic we have posted an article on our website entitled “Keeping Positive in a Slowing Market” for you to review.
Commitment for the Week:
Show us your commitment by commenting with your thoughts, plan and deadline below!
Make A Commitment: I will stay positive and choose to be happy!
Deadline: _________
Bob Corcoran
The reasons you call the agent who showed your house are:
- To jog the agent’s memory about the house so that you may be able to get a second showing.
- To answer any questions or concerns that the buyer expressed so that the house will be reconsidered.
- To get the impressions of the buyers or agents that might help you to better market the house.
Note: Don’t expect agents to give a full critique of the house. If they showed 15 houses, they honestly may not remember it in detail. If an agent doesn’t call you back, it means the buyers are not interested.
For additional information and guidance on this topic we have posted an article on our website entitled “The Purpose of Feedback” for you to review.
Commitment for the Week:
Show us your commitment by commenting with your thoughts, plan and deadline below!
Make A Commitment: I will call the agents that are showing my homes.
Deadline: _________
Bob Corcoran
Please click the link below to view a webinar on “New Website Features Top Agents Use to Convert Leads to Sales on Their Websites”, which took place on Wednesday, February 10, 2010 at 1:00 - 2:00 PM CST.
http://www.webstarget.com/webinars/corcoran-eagar.html
Some boundary invasion is very clear. Other forms are subtle enough that we may not recognize them for what they are and wonder why we feel irritated when they occur, or if we even have the right to feel irritated. All of the seemingly harmless activities that are listed in the PDF document involve boundary invasion, if they happen habitually.
Incidentally, you may want to use this list to check on yourself, too. Many boundary invaders are quite unaware of what they are doing.
For additional information and guidance on this topic we have posted an article on our website entitled “Ways That People Invade Your Boundaries” for you to review.
Commitment for the Week:
Show us your commitment by commenting with your thoughts, plan and deadline below!
Make A Commitment: I will review my boundaries and make the appropriate changes.
Deadline: _________
Bob Corcoran
Are you developing the skills necessary to be a successful agent in the next century? Embrace ongoing relationships with your clients. Build your networks and constantly add value.
For additional information and guidance on this topic we have posted an article on our website entitled “Ways to Turn Clients into Raving Fans” for you to review.
Commitment for the Week:
Show us your commitment by commenting with your thoughts, plan and deadline below!
Make A Commitment: I will Create Raving Fans!
Deadline: _________
Bob Corcoran
Some boundary invasion is very clear. Other forms are subtle enough that we may not recognize them for what they are and wonder why we feel irritated when they occur, or if we even have the right to feel irritated. All of the behaviors below involve boundary invasion, if they happen habitually.
Incidentally, you may want to use this list to check on yourself, too. Many boundary invaders are quite unaware of what they are doing.
For additional information and guidance on this topic we have posted an article on our website entitled “Ways That People Invade Your Boundaries” for you to review.
Commitment for the Week:
Show us your commitment by commenting with your thoughts, plan and deadline below!
Make A Commitment: I will review my boundaries and make the appropriate changes.
Deadline: _________
Bob Corcoran
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