A great way to make sure that your customers have an excellent experience working with your team is to develop an attitude within the office of “It is My Pleasure” to serve you. You need to establish a habit whereby everyone says “It is My Pleasure” at every opportunity; this will let your customers know that servicing their needs is of the utmost importance to you.
The “My Pleasure” attitude starts with the 1st impression. Most of the time the Client Care Coordinator is the 1st one who greets the clients. The only item needed to accomplish the goal of having an attitude of “It is My Pleasure” is a great attitude!
For additional information and guidance on this topic we have posted an article on our website entitled “Developing an “It’s My Pleasure Attitude”” for you to review.
Commitment for the Week:
Show us your commitment by commenting with your thoughts, plan and deadline below!
Make A Commitment: I will have a “My Pleasure” attitude!
Deadline: _________
Bob Corcoran
How Agents Can Capture a Piece of the Second-Home Market
Yes indeed, there is a delectable and juicy sweet spot in the real estate market today and it is growing sweeter every day… the second-home market. If this next statistic doesn’t cause your mouth to water, you’ll want to pursue another profession, nearly 40 percent of total home sales last year came from Americans buying second homes. Yes, 40 percent and yes, second homes. That’s a record!
What is the really good news? I believe this is just the start of a long, tempting and tasty buffet table. Why? The buyers are baby boomers (those between the ages of 42 to 60) who are at the peak of their earning potential. That means this is the first of several scrumptious courses being served directly to you - the broker and agent.
Who can blame these boomers? They’ve learned that their first home, and all its equity, yielded some serious wealth. So they figure, why not go back to the well?
The obvious question is - How can you earn a spot in the buffet line? Here are four tips to get you that spot:
Please, take a few minutes now to consider this burgeoning and lucrative market. Are you positioned to meet this market’s needs? If not, start putting these ideas in place so you can be first in the buffet line.
For additional information and guidance on this topic we have posted an article on our website entitled “Home Sweet (Second) Home” for you to review.
Commitment for the Week:
Show us your commitment by commenting with your thoughts, plan and deadline below!
Make A Commitment : I will get familiar with my market’s needs!
Deadline: _________
Bob Corcoran
Few people can spend the time and effort it takes to create effective behavioral interview questions.
Impress candidates with well organized and professional interviews. Don’t lose a good candidate due to poor interviews.
Re-use interview guides to save yourself time.
Trust your gut feeling, but only after asking the right questions and gathering the right information.
Get consistent interview results by giving consistent interviews.
Put your hiring managers out of their misery by providing them with a simple and effective hiring process.
For additional information and guidance on this topic we have posted an article on our website entitled “How to Conduct Effective Interviews” for you to review.
Commitment for the Week:
Show us your commitment by commenting with your thoughts, plan and deadline below!
Make A Commitment: I will review and revise my interview tactics based on the information I have just read.
Deadline: ________
Bob Corcoran
“No pessimist ever discovered the secret of the stars, or sailed to an uncharted land, or opened a new doorway for the human spirit.” -
Helen Keller
Chances are good that if you’re reading this, given the title, you are not feeling positive about today’s real estate market or have other associates that are not being positive. Well, let me relieve some stress. The market has been abnormally strong over the last four years, so the market is not a down market, it’s a traditional market. Anyone who’s been in real estate more than four years knows this. The market is doing what it does naturally; it’s adjusting itself. And with this adjustment has come an amazing opportunity for potential buyers to realize their dreams. There’s nothing more positive than helping others meet their goals and realize their dreams!
For additional information and guidance on this topic we have posted an article on our website entitled “Keeping Positive in a Slowing Market” for you to review.
Commitment for the Week:
Show us your commitment by commenting with your thoughts, plan and deadline below!
Make A Commitment: I will stay positive and choose to be happy!
Deadline: _________
Bob Corcoran
Would you like to create loyal clients? Would you like to get paid for working? Then you must get every buyer that you would like to work with to sign an exclusive agreement! Let’s say you went to the dentist without an appointment. The dentist gave you an exam and did some fillings and then you left without paying. You complete your dental work with another dentist. Do you think that would ever happen in the real world? No Way! Then why would you run your business like that?
By studying scripts and dialogues, and role-playing them daily, you will be confident, professional, and get the majority of buyers that you meet with under contract!
For additional information and guidance on this topic we have posted an article on our website entitled “Overcoming Buyer Agency Objections” for you to review.
Commitment for the Week:
Show us your commitment by commenting with your thoughts, plan and deadline below!
Make A Commitment: I will get buyer agency signed with all of my buyers!
Deadline: _________
Bob Corcoran
There are numerous prospecting tools or lead generating avenues available to agents and the numbers are growing every day. The question asked the most is, “Which one gets the best results?” The answer is always the same, “All of them and none of them,” because it depends on what effort you put into contacting and following up with the leads. The saying, “you reap what you sow” holds true no matter who, what, where or when you prospect. So you must have a plan of action to contact and follow up with your leads.
For additional information and guidance on this topic we have posted an article on our website entitled “Using a Virtual Assistant for Prospecting” for you to review.
Commitment for the Week:
Show us your commitment by commenting with your thoughts, plan and deadline below!
Make A Commitment: I will decide which tasks I want my “prospector” to perform and which tasks I want to handle myself. I will keep in touch with him/her weekly for status reports.
Deadline: _________
Bob Corcoran
Some boundary invasion is very clear. Other forms are subtle enough that we may not recognize them for what they are and wonder why we feel irritated when they occur, or if we even have the right to feel irritated. All of the seemingly harmless activities that are listed in the PDF document involve boundary invasion, if they happen habitually.
Incidentally, you may want to use this list to check on yourself, too. Many boundary invaders are quite unaware of what they are doing.
For additional information and guidance on this topic we have posted an article on our website entitled “Ways That People Invade Your Boundaries” for you to review.
Commitment for the Week:
Show us your commitment by commenting with your thoughts, plan and deadline below!
Make A Commitment: I will review my boundaries and make the appropriate changes.
Deadline: _________
Bob Corcoran
Have you ever had a crisis in your career? Maybe we should ask how many have you had today? Let’s face it, a great real estate agent is first and foremost a problem solver, and because of this, a top producer’s desk will often become a crisis management center. This center is where all problems arrive and are expected to be solved within a short period of time.
How can we become better at crisis management? Before we can begin to answer this question, we need to start by admitting that most of us deep down are cowards at heart. Yes, we may come across as confident and strong, but at our core, we fear like every one else. We fear that we may fail, or worse yet, that someone won’t like us. We often don’t face each crisis as quickly or as effectively as we could; and occasionally, we don’t face the crisis at all. Soon it is too late.
By accepting our natural aversion to crisis, we can then begin to unravel the simple techniques all of us can use to be better crisis managers. There is an old saying, “It is not what happens to us that matters, it’s what we do about it.” This is one piece of sage wisdom that definitely applies to crisis management.
Let us leave you with one thought that we have learned over the years, “The hardest escrow to close is the one you get upset over!” To reduce the amount of stress you feel when dealing with any crisis or problem, there is a simple solution: create more escrows. When you have more escrows, you won’t be depending on that one closing to pay your car payment or your mortgage. This knowledge will free you to be more confident and more courageous when dealing with your next crisis.
For additional information and guidance on this topic we have posted an article on our website entitled “Crisis Management 101” for you to review.
Commitment for the Week:
Show us your commitment by commenting with your thoughts, plan and deadline below!
Make A Commitment: I will implement the five simple strategies for every person to deal more effectively with their next crisis.
Deadline: _________
Bob Corcoran
Professional Real Estate Virtual Assistants (REVAs) electronically support Real Estate Professionals (REPs) from a distance. REVAS use the latest technology available to support their clients without geographical boundaries.
For additional information and guidance on this topic we have posted an article on our website entitled “The Top 10 Ways to Use a Real Estate Virtual Assistant (REVA)” for you to review.
Commitment for the Week:
Show us your commitment by commenting with your thoughts, plan and deadline below!
Make A Commitment: I will review my business and determine whether a VA fits into my business model.
Deadline: _________
Bob Corcoran
Addressing the problem will only work and help you in the short term if you do not look at the source of it! It is not about time management, but personal management.
For additional information and guidance on this topic we have posted an article on our website entitled “Benefits of Your Time Well Managed!” for you to review.
Commitment for the Week:
Show us your commitment by commenting with your thoughts, plan and deadline below!
Make A Commitment: I will Manage My Time!
Deadline: _________
Bob Corcoran
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