Have you ever had a crisis in your career? Maybe we should ask how many have you had today? Let’s face it, a great Client Care Coordinator is first and foremost a problem solver, and because of this, the front desk will often become a crisis management center. This center is where all problems arrive and are expected to be solved within a short period of time.
How can we become better at crisis management? Before we can begin to answer this question, we need to start by admitting that most of us deep down are cowards at heart. Yes, we may come across as confident and strong, but at our core, we fear like every one else. We fear that we may fail, or worse yet, that someone won’t like us. We often don’t face each crisis as quickly or as effectively as we could; and occasionally, we don’t face the crisis at all. Soon it is too late.
By accepting our natural aversion to crisis, we can then begin to unravel the simple techniques all of us can use to be better crisis managers. There is an old saying, “It is not what happens to us that matters, it’s what we do about it.” This is one piece of sage wisdom that definitely applies to crisis management.
For additional information and guidance on this topic we have posted an article on our website entitled “Crisis Management 101” for you to review.
Commitment for the Week:
Show us your commitment by commenting with your thoughts, plan and deadline below!
Make A Commitment: I will implement the five simple strategies for every person to deal more effectively with their next crisis.
Deadline: _________
Bob Corcoran
Maximizing Results in the Spring Market
Someone once asked auto racing legend Bill Vukovich the secret of his success. “There’s no secret,” he replied. “You just press the accelerator to the floor and steer left.”
That is about as simple as you can get. Stop for a moment and ask yourself if you can boil down your real estate business to something equally as simple.
Having trouble? Then it is time for a peek under the hood of your business.” Have things become unnecessarily complicated at your office?” Has bureaucracy crept in and started making your operations messy? ” Do you feel like you have lost focus?
If you are answering yes to any of these questions, you may have lost touch with the basics. But do not feel bad, it is easy to do these days with all the bells and whistles around.
Nevertheless, repairs are necessary. You need to re-harness those basics and embrace simplicity. If you do not, it could mean plenty of unnecessary headaches and lost business. (Yes, lost business. Consumers do not like red tape any more than you do.)
Click here for four areas you can focus on to get things back on track and recapture that sweet purring sound in the engine of your business:
For additional information and guidance on this topic we have posted an article on our website entitled “A Race Back to the Basics” for you to review.
Commitment for the Week:
Show us your commitment by commenting with your thoughts, plan and deadline below!
Make A Commitment: I will win the real estate race - but only when my engine is purring on the basics! I will master the BASICS!
Deadline: _________
Bob Corcoran
Learn how to keep talks constructive so that everyone in the transaction comes out a winner
In the frenzy of a transaction, the line between negotiation and manipulation can sometimes be gray. Negotiation is the ability to bring about compromise between two or more people while manipulation seeks to satisfy only one’s own wishes.
Real-life examples of manipulation include encouraging a seller to accept an offer exactly as written without negotiating a better deal for your client; advising your client to accept an offer before presenting other offers later the same day; or withholding your comparative market analysis to help get a lower list price.
The negotiation process during a real estate transaction should never involve any form of manipulation. Unfortunately, sometimes we can venture off into this area without realizing it. To avoid this trap, keep these tips in mind as you work to negotiate the best deal for your clients.
For additional information and guidance on this topic we have posted an article on our website entitled “Do You Negotiate or Manipulate” for you to review.
Commitment for the Week:
Show us your commitment by commenting with your thoughts, plan and deadline below!
Make A Commitment: I will review how I give and receive feedback.
Deadline: _________
Bob Corcoran
A great way to make sure that your customers have an excellent experience working with your team is to develop an attitude within the office of “It is My Pleasure” to serve you. You need to establish a habit whereby everyone says “It is My Pleasure” at every opportunity; this will let your customers know that servicing their needs is of the utmost importance to you.
The “My Pleasure” attitude starts with the 1st impression. Most of the time the Client Care Coordinator is the 1st one who greets the clients. The only item needed to accomplish the goal of having an attitude of “It is My Pleasure” is a great attitude!
For additional information and guidance on this topic we have posted an article on our website entitled “Developing an “It’s My Pleasure Attitude”” for you to review.
Commitment for the Week:
Show us your commitment by commenting with your thoughts, plan and deadline below!
Make A Commitment: I will have a “My Pleasure” attitude!
Deadline: _________
Bob Corcoran
A great way to make sure that your customers have an excellent experience working with you is to develop an attitude of “It is My Pleasure” to serve you. You need to establish a habit whereby you say “It is My Pleasure” at every opportunity; this will let your customers know that servicing their needs is of the utmost importance to you.
The only item needed to accomplish the goal of having an attitude of “It is My Pleasure” is a great attitude!
For additional information and guidance on this topic we have posted an article on our website entitled “Developing an “It’s My Pleasure Attitude” for you to review.
Commitment for the Week:
Show us your commitment by commenting with your thoughts, plan and deadline below!
Make A Commitment: I will have a “My Pleasure” attitude!
Deadline: _________
Bob Corcoran
The reasons you call the agent who showed your house are:
1. To jog the agent’s memory about the house so that you may be able to get a second showing.
2. To answer any questions or concerns that the buyer expressed so that the house will be reconsidered.
3. To get the impressions of the buyers or agents that might help you to better market the house.
Note: Don’t expect agents to give a full critique of the house. If they showed 15 houses, they honestly may not remember it in detail. If an agent doesn’t call you back, it means the buyers are not interested.
For additional information and guidance on this topic we have posted an article on our website entitled “The Purpose of Feedback” for you to review.
Commitment for the Week:
Show us your commitment by commenting with your thoughts, plan and deadline below!
Make A Commitment: I will call the agents that are showing my homes.
Deadline: _________
Bob Corcoran
“No pessimist ever discovered the secret of the stars, or sailed to an uncharted land, or opened a new doorway for the human spirit.” -
Helen Keller
Chances are good that if you’re reading this, given the title, you are not feeling positive about today’s real estate market or have other associates that are not being positive. Well, let me relieve some stress. The market has been abnormally strong over the last four years, so the market is not a down market, it’s a traditional market. Anyone who’s been in real estate more than four years knows this. The market is doing what it does naturally; it’s adjusting itself. And with this adjustment has come an amazing opportunity for potential buyers to realize their dreams. There’s nothing more positive than helping others meet their goals and realize their dreams!
For additional information and guidance on this topic we have posted an article on our website entitled “Keeping Positive in a Slowing Market” for you to review.
Commitment for the Week:
Show us your commitment by commenting with your thoughts, plan and deadline below!
Make A Commitment: I will stay positive and choose to be happy!
Deadline: _________
Bob Corcoran
Whatever you are doing right now will affect your business in 90 days. If you are busy prospecting two hours a day, you will have fantastic results in 90 days. If you are busy with paperwork and allowing it to consume all your time, then 90 days from now you are going to be in the doldrums because nothing is happening. Isn’t that great information to know?
Agents often ask me, “What is the challenge? Why aren’t things happening for me?” I have applied this rule to my response, “What were you doing 90 days ago?” It sure makes you think. It opens your eyes and makes you realize the importance of what you do today.
For additional information and guidance on this topic we have posted an article on our website entitled “90 Day Advance to Success” for you to review.
Commitment for the Week:
Show us your comitment by commenting with your thoughts, plan and deadline below!
Make A Commitment: I will prospect daily and keep in touch with my past clients and sphere of influence.
Deadline: _________
Bob Corcoran
Are you developing the skills necessary to be a successful agent in the next century? Embrace ongoing relationships with your clients. Build your networks and constantly add value.
For additional information and guidance on this topic we have posted an article on our website entitled “Ways to Turn Clients into Raving Fans” for you to review.
Commitment for the Week:
Show us your commitment by commenting with your thoughts, plan and deadline below!
Make A Commitment: I will Create Raving Fans!
Deadline: _________
Bob Corcoran
Some boundary invasion is very clear. Other forms are subtle enough that we may not recognize them for what they are and wonder why we feel irritated when they occur, or if we even have the right to feel irritated. All of the seemingly harmless activities that are listed in the PDF document involve boundary invasion, if they happen habitually.
Incidentally, you may want to use this list to check on yourself, too. Many boundary invaders are quite unaware of what they are doing.
For additional information and guidance on this topic we have posted an article on our website entitled “Ways That People Invade Your Boundaries” for you to review.
Commitment for the Week:
Show us your commitment by commenting with your thoughts, plan and deadline below!
Make A Commitment: I will review my boundaries and make the appropriate changes.
Deadline: _________
Bob Corcoran
